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Apogee Interactive Announces Low Income Behavioral Program at BECC Conference

Posted By Karen Morris, Tuesday, October 17, 2017

FOR IMMEDIATE RELEASE

Atlanta, GA (October 17, 2017) Today in Sacramento, Jim Malcom, Apogee Executive Vice President, shared the firm’s new customer engagement solution for low income utility customers at the 8th annual Behavior, Energy & Climate Change Conference.  This growing segment is increasingly difficult and costly for utilities to engage and serve. They tend to be expensive to serve due to the number of times they call, the number of truck rolls associated with service interruptions, and their inability to pay their bills.  As a result, they also tend to be a drag on the customer service scores.

“These customers are not hard to identify, they are hard to engage and influence using traditional methods,” said Malcom.  “Apogee’s service reduces costs and increases customer satisfaction by making these customers aware of how they use energy, how they can control their energy bills, as well as making them aware of the payment options best aligned with how they are paid.”

Apogee’s groundbreaking behavioral solution, EPIC (Engagement Platform for Information and Communication), uses simple, timely, personalized, automated communication methods widely proven effective with the general population and customized to this segment’s special needs.

EPIC is targeted to mobile phone users and employs multiple channels including email, SMS/text, and social media.  The program approach is perfectly suited to the low-income trade allies and community agents including churches, non-profits, and community action agencies. This multi-channel strategy extends the reach and fills the gaps of traditional communication approaches.

According to Susan Gilbert, Apogee CEO, “Lower income customers spend a disproportionately large percentage of their paychecks on energy and create most of the billing and payment inquiries. Apogee customized our time-tested tools to proactively engage and assist these customers, demonstrating their energy provider cares while giving customers a sense of choice and control in their lives.”

Customers learn to manage their energy use, improve the comfort of their homes, and lower their bills, while utilities benefit through increased customer satisfaction and reduced costs to serve.

Contact kmorris@apogee.net for complete details of the presentation and how EPIC is enabling utilities to connect with and better serve their low-income customers.

Apogee Interactive, Inc.

Apogee Interactive is one of the nation’s leading providers of customer engagement software services for the energy industry. Partnering with utilities since 1993, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, proven sustainable energy results, reduced operating costs and improved program performance for utilities. For more information, please visit www.apogee.net and follow on Linkedin and Twitter at @apoweb.

 

 

Tags:  Apogee Interactive  customer engagement  Customer Engagement Energy Efficiency  Customer Engagement Residential Programs 

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Personalization and Relevance Achieve Customer Engagement

Posted By Karen Morris, Wednesday, September 13, 2017

Personalization and Relevance Achieve Customer Engagement

Atlanta GA, Today in Denver at the 30th anniversary of E Source’s Forum, with nearly 800 energy professionals registered, Apogee Interactive debuted their latest in a long list of firsts, surprising attendees and generating excitement about new innovative technologies. Energy professionals attending the Forum expect to learn about the latest energy trends and technologies.

Apogee chose this venue to unveil its latest success integrating its proprietary bill analysis algorithms with the Amazon Echo. With Apogee’s technology, Echo’s voice assistant, Alexa, responds to questions like, “Why has my bill changed from last month?” Alexa can now explain impacts such as weather, days of service, rate changes, and other factors related to home operation or behavior like guests in the home or changes to thermostat settings.

Using the same time-tested energy algorithms Apogee uses to power their comprehensive line of residential applications, Alexa pours over a customer’s 13-months of billing history along with weather coincident with the meter-read date and AMI data, when available, to give customers answers to commonly asked questions that can produce calls to the contact center.

Ken Black, E Source Co-Chairman, noted that this year’s registration is the highest in E Source history making it a perfect venue for such a launch.  “Apogee brings something new and insightful to the Forum, and we appreciate their commitment and focus on energy industry issues.”

Personalization continues to be Apogee’s hallmark message for energy professionals as demonstrated by their development of personalized energy summary reports and video bill explanations, all examples of what utilities can easily do to engage customers and build their digital presence.

According to Susan Gilbert, Apogee CEO and co-founder, “Personalization gives the utility an opportunity to be relevant to customers, and relevance causes customers to engage.”

In addition, Apogee demonstrated a new virtual presence device known to Big Bang Theory viewers as “Sheldonbot” or more aptly, “Joelbot,” since the virtual presence was that of the leading innovator in our industry, Apogee’s Chief Software Architect, Joel Gilbert, P.E.

Captivating attention and generating interest as he cruised the crowded aisles meeting and greeting friends and acquaintances, “Joelbot” was a show-stopper.  Conversations were warm and personal as he compared notes and caught up with colleagues he has known and consulted with for more than 30 years in the business.

Apogee Interactive, Inc.

Apogee Interactive is one of the nation’s leading providers of customer engagement software services for the energy industry. Partnering with utilities since 1993, Apogee’s digital engagement platform delivers proactive, personalized communication to consumers nationwide. Apogee’s proven SaaS platform enables more meaningful customer engagement, proven sustainable energy results, reduced operating costs and improved program performance for utilities. For more information, please visit www.apogee.net and follow them on Linkedin and Twitter at @apoweb.

Media Contact: Karen Morris, Apogee Interactive, 678-684-6801, kmorris@apogee.net

 

Tags:  Apogee Interactive  customer engagement  customer satisfaction  energy education 

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IoT Moves to IaaS

Posted By Karen Morris, Friday, September 8, 2017

The hot topic lately has been the Internet of Things or IoT.  And, well it should be since we are moving into a connected world.  But, it seems to me that the words of the great hockey player Wayne Gretsky apply here.  You don’t skate to where the puck is to be great … you skate to where the puck is going!

Few would argue that the small letters “aa” are the key here.  Businesses, including ours, are building software applications that offer services instead of selling the applications directly.  This enables huge reductions in costs and permits fluid improvements that occur in the background of most people’s lives.

But, there are some new and perhaps unexpected twists in this evolution.  Take a look at the following:

  • SaaS Examples: Google Apps, Salesforce, Workday, Concur, Citrix GoToMeeting, Cisco WebEx.

If I gave you the acronym IaaS what would you think the “I” stood for?  Right now, it is infrastructure.

  • IaaS Examples: Amazon Web Services (AWS), Cisco Metapod, Microsoft Azure, Google Compute Engine (GCE), Joyent.

That is where the puck is right now.  Where is it going?  I believe the “I” will very shortly stand for “Information.”  That is what our latest product for low income customers really achieves:  Information as a Service” to those who most need it and who now seldom receive it.

This article was provided by Joel Gilbert, P.E. is Chief Software Architect and Co-Founder of APOGEE Interactive, Inc. To learn more subscribe to Apogee's blog at www.apogee.net/blog

where he personally directs the design and development of energy analysis applications utilizing the highest standards in building science, engineering, operational patterns, weather data and pricing to ensure analytical integrity.

 

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Tags:  Apogee Interactive  customer engagement digital 

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Loyalty Craze in Competitive Businesses

Posted By Karen Morris, Wednesday, August 23, 2017

I noticed the people I met during my Fourth of July week on vacation  in Minneapolis were surprised by my answer to “What brings you to town?”  First there would be a long pause…followed by a laugh and a question like, “Really, you came here on vacation?”

Yes, really!  I’d heard this is the time of year to come, what is referred to as the “Week of Summer” by my Minneapolis friends.  The primary reason for picking Minneapolis for vacation was my 20 year old son has always wanted to participate in a fund raiser for Doctors Without Borders that raises money through a video gaming marathon.  Volunteers speed-run the games and viewers make donations to this worthy charity.

Not being a gamer, I took a tour of the Twin Cities then lost myself for days at the Mall of America, the largest mall in North America and 12th largest in the world.  While it was hard to grasp the enormity of the space and the number of stores, what struck me most as I shopped and dined there was the commitment the retailers had for gaining my e-mail address and enrolling me in their loyalty program.  Every transaction I had included the clerk asking, “what is your e-mail address?”  If I hesitated to give it or questioned their need for it, I was offered some logical reason for giving it, like, “We’ll send you a tracking number so you can…” or “You will receive a coupon for $25 off your next…” or we’ll e-mail you the receipt and warranty information.

In some stores, they offered a discount off my entire purchase in exchange for my contact information, others offered a $5 or $10 reduction in my purchase.  Then there were the loyalty cards and key chain hangers with bar codes for identification and repeat use.  Immediately my e-mail box began filling with offers to engage and sign up for other services.  The ones I opened were the ones personalized to me and obviously relevant to something I cared about and related to what I had purchased at that store.

As I watched the news in the airport on the way home, I heard that Sears and K-Mart have announced more store closings and according to Fortune, even the high end stores like Neiman Marcus are in big trouble trying to compete with online shopping.  Seems like the ones still in the game, certainly the ones at the Mall of America, are banking on customer engagement and loyalty to stem the tide and keep their registers ringing.

The challenge is familiar to us here at Apogee where for 25 years now, we have been helping utilities better serve and educate their customers.  My natural gas provider here in Georgia where gas is deregulated and the marketplace highly competitive, highlights the line item on my bill each month showing what I have earned as a credit for being a loyal customer.  It’s not a lot of money, but it reminds me each billing cycle that they know I have been with them for many years and that they appreciate my business and loyalty.

If you’d like to know more about how other utilities are successfully accumulating contact information and building digital engagement, visit www.apogee.net to learn more or contact us at info@apogee.net

About The Author

Susan Gilbert, CEO, Apogee Interactive, Inc.

Susan Gilbert is Chief Executive Officer and Co-Founder of APOGEE Interactive, Inc. Susan's life-long interest and passion is to educate consumers about energy and energy efficiency -- through utility and educational channels.

Her career is a natural progression of this passion, beginning as a high school physics teacher in Atlanta. She moved on to work for an energy-engineering firm, A&C Enercom, where she helped launch energy audits for businesses across Georgia under a new State Energy Office initiative. Over the next 17 years, she lead A&C Enercom’s sales and marketing operations, building the business from a staff of five in Atlanta to more than 600 employees across the country.

In the early '90s, Susan founded Apogee Interactive with the vision of leveraging technology to more effectively deliver energy information. Today, she leads the company in delivering best-in-class Web-based energy analysis and data presentment applications including Energy Advisor Enterprise, Envoy Outbound Communication, Field Audit Tools, Eco-Stewards, Energy Libraries and a Kid's Korner energy education website, and an eLearning portal for utilities known as Study-Center.com. Through her leadership, the firm, its people and its products, have achieved national recognition for analytical superiority, cutting-edge innovation, and excellence in performance and customer service. In 2017, Susan began a 5-year term as Trustees of Georgia's Developmental Disabilities Ministries (DDM), a nonprofit, charitable corporation serving adults with developmental disabilities and their families.

Susan earned her bachelor’s of science with a major in physics and a minor in mathematics at the University of Kentucky and also her masters in curriculum and instruction from the University of Kentucky. She serves on the board of Smoke Rise Country Club LLC and is active in Smoke Rise Baptist Church as a deacon.

 

Tags:  Apogee Interactive  Customer Engagement  Digital Engagement 

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Why Low-Income Customers Need Their Utilities’ Help Now More Than Ever

Posted By Karen Morris, Tuesday, August 15, 2017

Utilities have struggled for years to engage their customers, and in no segment, have they struggled more than low-income. Low-income consumers have historically been difficult to serve, and managing the challenges of delinquency and bad debt have further bogged down these relationships. Today, even though the stock market is hitting record highs, unemployment is on the decline, and poverty rates are falling, this problem might seem like an issue that utilities can take a break from focusing on. That isn’t the case.

The rebounding economy has not improved conditions for millions of low-income families in America who are still living in perpetual financial insecurity. Helping these families manage their energy spend so they can keep the lights on and ensure that their children stay warm in the winter should be a priority for every utility. With proposed federal budget cuts on the horizon this situation could decline even further.

ACEEE reports that low-income households are spending an average of 7.2 percent of their income on utility bills, that is more than triple the spend of median households. Utilities now have a unique opportunity to ease this energy burden and help these families get ahead.

How can utilities help and still be profitable? 

 In researching a solution to the low-income burden on both families and utility Apogee discovered that it is common for this customer segment to contact the utility several times every month repeatedly. These customers are well known to the utility, they may not be hard to reach but they are hard-to-serve.

The benefits of a successful low income strategy include substantial rewards. For every 10,000 low income customers, if you reduce one call per month for ten percent (10%) of these customers, the annual savings to the utility is between $60,000 and $90,000.  For larger utilities, for every 100,000 low income customers, the savings are $600,000 to $900,000 annually. These savings do not consider other hard costs such as reductions in collection efforts, bad debt, and avoided disconnect and reconnect services, nor the benefit of improved cash-flow, improved customer satisfaction and increased customer engagement.

What’s the secret?

Deliver a message that is relevant, personal, and prompt. Remember the basics of customer satisfaction. Give customers control, care, and choice.

Control

  • Just in time energy and payment alerts delivered by email or text that allows time to adjust behavior before the high bill arrives.
  • Energy saving recommendations that put customers in control of their energy use. Suggesting actionable low cost or no cost opportunities to save energy.
  • Program awareness offering opportunities to participate and benefit.

Care

  • Deliver your message with dignity when there is still time to make a difference in the bill.
  • Reach out through social organizations.
  • Offer multi-lingual communications and address cultural differences.

Choice

  • Communicate multiple payment options like budget billing, authorized payment centers or pre-pay options.
  • Allow customers to choose their preferred method of communication.
  • Use a mobile friendly preference management system

Apogee is dedicated to helping utilities build trust and bring value to low income communities while easing the burden to serve this growing segment. Apogee’s new Energy Platform for Information & Communication, or EPIC, offers a way to tackle the challenges associated with engaging hard-to-serve customers proactively, through ongoing engagement. EPIC gives actionable guidance for renters, low-income or multifamily dwellers.

Want to learn more about low income outreach strategies and digital engagement that can help you make a difference in your community? Call 678-684-6801 or info@apogee.net or visit  www.apogee.net. Subscribe to Apogee's blog at www.apogee.net/blog

 

About The Author

Jim Malcom, Chief Financial Officer and EVP of APOGEE Interactive, Inc.

Mr. Malcom, has been Apogee's advocate for low income initiatives for the past 2 years. He brings more than 25 years in corporate finance and accounting to Apogee, which began with the firms KPMG and Ernst & Young in Atlanta. He has held senior posts as chief financial officer, corporate controller, vice president and treasurer for such area companies as Heidelberg USA, LecStar Telecom and Powertel.

Jim is a graduate of the University of Georgia with a bachelor's and master's degree in business administration, a certified public accountant, and a chartered global management accountant.

 

Tags:  Apogee Interactive  Customer Engagement Energy Efficiency  Customer Engagement Residential Programs  customer satisfaction  low income 

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Cadmus Leaders Receive Prestigious Solar Industry Certification: Two Engineers Named NABCEP Certified PV System Inspectors

Posted By Kathleen Humphrey, Thursday, August 10, 2017

WASHINGTON, D.C., August 8, 2017—The Cadmus Group, Inc. (Cadmus) announced today that two of its engineers, Matt Piantedosi and Chris Houtz, have earned one of the solar industry’s newest and most comprehensive certifications of its kind from the North American Board of Certified Energy Practitioners (NABCEP®) and are now NABCEP Certified PV System Inspectors.

NABCEP is a highly respected and well-established national certification organization for renewable energy professionals. Designation as a NABCEP PV System Inspector is the most advanced certification of its kind in the solar industry.

To earn the NABCEP certification, Piantedosi and Houtz were required to pass a rigorous exam that covers the breadth of the multi-craft knowledge, skills, and abilities required to competently design, install, and maintain PV systems. The exam assesses knowledge on subjects as diverse as electrical and mechanical system design, job site safety, the National Electrical Code, roofing and construction techniques, and system maintenance and troubleshooting.

“Cadmus is committed to ensuring our professionals lead the industry in promoting energy efficiency, energy conservation, and the development of renewable energy sources such as wind and solar,” said Terry Fry, Senior Vice President, Cadmus. “Chris and Matt earning this new, highly respected certification adds another level of expertise—and trust—for our clients.”

About NABCEP

NABCEP is a non‐profit organization governed by a board of directors consisting of volunteer representatives of the solar industry, NABCEP certificants, renewable energy organizations, state policy makers, educational institutions, and the trades. NABCEP’s mission is to develop and implement quality credentialing and certification programs for practitioners by supporting and working closely with stakeholders in the renewable energy and energy efficiency industries. To learn more, visit www.nabcep.org.

About The Cadmus Group, Inc.

Cadmus provides professional consulting services that help clients achieve their goals and create social and economic value today and for future generations. By applying exceptional technical expertise and a highly collaborative approach, we deliver customized solutions that address complex challenges facing the realms of natural and built environments, energy, public health, climate, homeland security, and international development. Cadmus’ more than 500 consultants serve government, commercial, and nongovernmental organizations in the United States and abroad.

 

Link: https://www.cadmusgroup.com/news/cadmus-leaders-solar-industry-nabcep/ 

Tags:  Cadmus  renewable  solar 

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Apogee Interactive Launches Energy Platform for Information & Communication (EPIC) Targeted at Hard-to-Serve Customers

Posted By Karen Morris, Wednesday, August 9, 2017

New “EPIC” Suite of Digital Products Unlocks Engagement, Cost Savings

ATLANTA, GA – August 9, 2017 Apogee Interactive announced the launch of EPIC, the Energy Platform for Information & Communication (EPIC) that provides a compelling suite of cutting-edge digital customer engagement tools specifically targeted to low-income consumers, renters, and residents of multi-family buildings.  It shows them realistic ways to save energy and money that builds trust and customer satisfaction in this crucial (and growing) market segment.

EPIC communicates energy information targeted to customers who lack the ability to make significant home energy efficiency investments. It emphasizes how they can realistically control their energy costs and gives them meaningful insights into how small changes in behavior can add up to substantial savings. The platform is based on a customized edition of Apogee’s flagship Energy Advisor analysis application that provides customers insight into their energy use, habits, and trends. EPIC leverages email and texting to supply on-the-go energy efficiency guidance enabling families to take charge of their spend. Tips are tailored to a consumers’ household profile and can often be implemented right away with no outside assistance and at little or no cost.

EPIC’s capabilities begin with targeting the right customers for relevant program participation, then recruits and enrolls them.  Not stopping there, it continues with personalized progress reporting to keep customers engaged and motivated.  In addition, the platform includes Apogee’s most popular Special Purpose Calculators that give customers a unique look at the energy footprint of their household electronics and appliances. Optional engagement enhancements to the base EPIC offering include video messaging, alerts, bill explanations, and energy summary reports.

“Apogee’s Energy Platform for Information & Communication produces truly epic results for utilities and customers alike,” says Apogee CEO, Susan Gilbert. “While customers enjoy personal messaging with guidance about savings, utilities achieve increased customer satisfaction rates and lower operating costs from reduced call volume, improved cash flow, and less bad debt.”

For more information about EPIC’s advantages and how it could help you support your hard-to-serve customers, contact Apogee.

About Apogee Interactive, Inc.

Apogee Interactive is nation’s leading full-service provider of proactive customer engagement software services for utilities. A partner with the utility industry since 1993, Apogee’s digital engagement platform delivers on-line and outbound proactive, personalized communication to consumers nationwide. The company’s digital reach extends through more than 600 utilities to 48% of US households and businesses, increasing utility customer satisfaction and slashing costs. Apogee’s cloud-based, SaaS platform enables more meaningful customer engagement, proven sustainable energy results, and improved program performance for utilities. For more information visit www.apogee.net  or LinkedIn: https://www.linkedin.com/company/99046/

Apogee Contact: Karen Morris – 678-684-6801 – kmorris@apogee.net

Tags:  Apogee Interactive  corporate communications  customer engagement digital  digital engagement  energy education  energy efficiency programs  home energy retrofits  low income 

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Michaels Energy Receives Best Firm, Marketing Excellence, & Well Workplace Awards

Posted By Brittany Simonson (Schmoll), Tuesday, August 8, 2017
Michaels Energy is excited to announce three recent awards: Zweig Group Best Firms To Work For Award, Zweig Group Marketing Excellence Award, and Well Workplace Award for Small Business.

Michaels received an award in the Multi-Discipline category of the 2017 Zweig Group Best Firms To Work For Awards, a prestigious ranking honoring the creation of outstanding workplaces at architecture, landscape architecture, geotechnical, environmental, and civil, structural, and multi-discipline engineering firms. Grading was based on a combination of employee surveys and corporate evaluations, then ranked by category. For a complete list of winners, click here.

Zweig Group’s Marketing Excellence Awards recognize outstanding and effective marketing across the industry. Michaels Energy received awards in three categories in 2017 - Internal Marketing, Holiday, and External Newsletter. Entries were judged by a team at Zweig, and evaluated based on overall creativity, level of design, and demonstrated measurable results. You can learn more about the Zweig Group's Marketing Excellence Awards here.

To earn the Well Workplace Award, there are ten specific steps that WELCOA (Wellness Council of America) requires a small business to adopt:
 
1.   Capturing CEO Support
2.   Designating a Company Wellness Leader
3.   Conducting an Employee Health Interest Survey
4.   Providing an Opportunity for Health Screening
5.   Administering an Annual Physical Activity Campaign
6.   Holding a Healthy Eating In-service/Lunch 'n Learn
7.   Establishing an In-house Wellness Library
8.   Disseminating a Quarterly Health Newsletter
9.   Implementing Healthy Policies and Procedures
10.  Supporting Community Health Efforts

Michaels Energy was asked to participate in the Well County – La Crosse (WI) initiative. The goal is to have 20% of the workforce in La Crosse County work for employers that have won the Well Workplace Award. La Crosse County is now one employer closer to their goal.

Michaels is honored to be recognized with these awards and looks forward to maintaining or improving upon these initiatives in the future. To learn more about Michaels Energy, visit michaelsenergy.com.

Tags:  Best Firm to Work For  Engineering Firm  Marketing  Marketing Excellence  Michaels Energy  Well Workplace  Zweig Awards 

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Hometown Connections Teams with Apogee Interactive To Promote Customer Engagement on the Web

Posted By Karen Morris, Wednesday, July 26, 2017
Hometown Connections Teams with Apogee Interactive

To Promote Customer Engagement on the Web

Personalized, Outbound Energy Messaging for Public Power Residential Customers

Delivers Higher Satisfaction and Measurable Results

 

 

LAKEWOOD, CO and ATLANTA, GA – July 27, 2017 – Hometown Connections, the utility services subsidiary of the American Public Power Association, and  Apogee Interactive announced a partnership to provide online customer engagement and energy analysis tools to public power electric, gas, and water utilities. Apogee is the country’s leading provider of personalized, outbound messaging and analysis for residential customers.  Currently offering services to more than 600 utilities here and abroad, Apogee has an extraordinary 24-year track record of innovation, service, and customer loyalty.

Through Hometown Connections, American Public Power Association members gain access to products/services from industry leading vendors vetted and endorsed for public power, as well as consulting support in the areas of organization assessment, strategic planning, market research, and workforce solutions.

“Hometown Connections has long admired Apogee’s ability to transform utility data into attractive, online, easy-to-understand, personalized messaging for residential customers,” said Bill Smart, Senior Vice President, Business Development. “Apogee is a one-stop, best-in-class shop for an impressive array of customizable and measurable customer communications web-based platforms, including video messaging, interactive voice & text response, energy-use alerts, calculators & reports, and home energy audits. Through this new partnership, Apogee and Hometown Connections will help individual utilities, state associations, and joint action agencies offer public power customers personalized and relevant energy information to build trust while increasing satisfaction and engagement.”

“Apogee’s mission is delivering cutting-edge innovation to our utility clients, helping them cost-effectively engage and educate their customers,” said Susan Gilbert, Apogee CEO & Co-Founder.  “Educated customers make better energy decisions, which saves them money while positioning the utility as a trusted, credible information source,” she added. “We pride ourselves on exceptional customer loyalty and analytical excellence.”  Apogee’s analysis engine is RESNET accredited as the industry’s most accurate, capable of producing a HERS home rating.  “We are proud to be included as a Hometown Connections partner and look forward to expanding our services to more of the municipal marketplace.”

About Hometown Connections International, LLC

Hometown Connections is the utility services subsidiary of the American Public Power Association, offering public power utilities guidance and access to quality products/services from a trusted entity with public power’s best interests in mind. Hometown Connections personnel provide consulting support in the areas of organization assessment, strategic planning, governance development, market research, and staffing. Hometown Connections provides discounted pricing on technology, services, and other solutions from industry-leading companies. The products and services offered through Hometown Connections include the full range of advanced grid solutions, as well as financial and organizational management tools and consulting. For more information, visit www.hometownconnections.com, https://www.facebook.com/HTConnections, https://twitter.com/HTConnections.

About Apogee Interactive

Apogee Interactive is nation’s leading full service provider of proactive customer engagement software services for utilities. A partner with the utility industry since 1993, Apogee’s digital engagement platform delivers on-line and outbound proactive, personalized communication to consumers nationwide. The company’s digital reach extends through more than 600 utilities to 48% of US households and businesses, increasing utility customer satisfaction and slashing costs. Apogee’s SaaS platform enables more meaningful customer engagement, proven sustainable energy results, and improved program performance for utilities. For more information visit www.apogee.net  or Linkedin  https://www.linkedin.com/company/99046/

 

Media and Business Contacts

Hometown Connections:

Bill Smart

bsmart@hometownconnections.com

303-940-7331

 

Apogee Interactive:

Karen Morris

kmorris@apogee.net

678-684-6801

 



 

 

Tags:  Apogee  Customer EngagementResidential Programs  Energy Efficiency 

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Smart Meter Data Presents New Opportunities for Utility Insight into Real-Time Program Performance

Posted By Brett Feldman, Tuesday, July 11, 2017

A new report from Navigant Researchexamines whether North American utilities can leverage data from advanced metering infrastructure (AMI), or smart meters, to change the way energy efficiency program measurement and verification (M&V) and impact evaluation are conducted.

Many utilities remain unsure about the possibilities of analytic techniques and data granularity, and this uncertainty is compounded by the fact that new firms seem to emerge each year, claiming to provide increasingly deep insights into customers’ energy reduction potential by using little more than consumption data from the utility. However, if broadly available across all customer sectors, AMI data has the potential to enhance the traditional M&V model with respect to quantifying costs and benefits. According to a new report, AMI data presents new opportunities for utilities to gain insights into their programs’ performance in real-time, to make mid-course corrections, and to lower M&V costs by decreasing the frequency of in-depth evaluations.

“Using AMI data to estimate program impacts has the potential to lower evaluation costs by eliminating or reducing the need for field or survey-based verification,” says Brett Feldman, principal research analyst at Navigant Research. “In addition, results can be delivered more quickly than those found through traditional evaluation, as analysis can be performed as soon as data becomes available.”

This data also presents opportunities for existing M&V vendors and new players to provide value-added services to their utility clients. However, while AMI has the potential to change M&V as it is currently known, the transformation is expected to be more of an evolutionary change than a revolution, according to the report.

The report,Utility Strategies for Smart Meter Innovation: Energy Efficiency Measurement and Verification, examines what is realistic in regards to advanced M&V of energy efficiency program impacts using AMI data in the North American utility industry. The study also provides an analysis of the effects that advanced M&V of energy efficiency programs could have on the broader industry and what drivers could change the current and forecast evaluation paradigms. The discussion in this report is primarily applicable to AMI data used for M&V in North American energy efficiency program evaluation, but may apply more to other regions in the future as AMI proliferates. An Executive Summary of the report is available for free download on the Navigant Research website.

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